#customer-service-role-play
2 articles
Trainer Ready Call Center Role Play: Five Phase Scripts and Rubric
Trainer ready call center role play: ready scripts, a five phase curriculum, a five dimension rubric, and practical notes on when to use AI like XL Roleplay.
Trainers: Scored Difficult Customer Role Play Scripts and a Rubric
Trainer ready: 12 difficult customer role play scripts, a five step facilitation flow, and a 4 point rubric with scoring tips to measure team outcomes.