#customer-service-training
2 articles
Trainers: Scored Difficult Customer Role Play Scripts and a Rubric
Trainer ready: 12 difficult customer role play scripts, a five step facilitation flow, and a 4 point rubric with scoring tips to measure team outcomes.
Customer Service Coaching: A Manager's Practical Playbook
Unlock the power of customer service coaching with a practical playbook. Learn essential strategies to improve agent interactions today!