#customer-service-training
3 articles
8 Service Recovery Role Play Scenarios Built on AHRQ’s 6 Steps
Practice eight service recovery scenarios using AHRQ’s six steps, with ready to use scripts, coaching advice, and ways to measure progress.
Trainers: Scored Difficult Customer Role Play Scripts and a Rubric
Trainer ready: 12 difficult customer role play scripts, a five step facilitation flow, and a 4 point rubric with scoring tips to measure team outcomes.
Customer Service Coaching: A Manager's Practical Playbook
Unlock the power of customer service coaching with a practical playbook. Learn essential strategies to improve agent interactions today!